Privacy Policy

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Personal Information

• Name, title, and contact information (email, phone number, business address)
• Company details and registration information
• Communication preferences
• Information provided through forms, surveys, or correspondence

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and issue invoices
• Deliver technical notices, updates, and security alerts
• Respond to inquiries and provide customer support
• Communicate about products, services, and events
• Monitor website usage, detect fraud, and ensure compliance
• Comply with legal and regulatory obligations

With Your Consent

We may share information when you provide explicit consent.

Service Providers

We work with trusted third parties, such as:

• Payment processors
• Data storage and hosting providers
• Customs brokers and logistics partners
• Customer service and communication platforms

Legal Requirements

We may disclose information if required by law, regulation, or valid government request.

Business Transfers

Information may be transferred in connection with a merger, acquisition, or financing event.

We implement reasonable safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Regular vulnerability testing
• Role-based access controls
• Employee training on data protection

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correct: Request updates or corrections
• Delete: Request erasure of your personal data
• Portability: Request transfer of your data in a structured format
• Opt-out: Decline marketing communications

To exercise these rights, contact us at privacy@myaddo.com.

We use cookies to enhance the user experience.

Types of Cookies

• Essential: Required for site functionality
• Analytics: To understand usage and improve services
• Marketing: To deliver relevant advertising

You can adjust cookie preferences through your browser settings.

As we operate in the U.S., Mexico, and South Korea, your data may be transferred internationally. We implement safeguards consistent with GDPR, CCPA, and other applicable frameworks to protect your data.

We retain your data only as long as necessary for service delivery, compliance, and legal obligations, unless a longer retention period is required.

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided data, contact us to request deletion.

If you are located in the European Economic Area, our processing of your personal information is based on:

• Your consent
• The necessity to perform a contract
• Legal obligations
• Legitimate business interests

We may update this Privacy Policy. Changes will be posted here with a revised "Last updated" date. Material updates may also be communicated by email or in-app notice.

If you have questions about this Privacy Policy, please contact us:

• Email (privacy inquiries): privacy@myaddo.com
• General inquiries: hello@myaddo.com